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September 9, 2010
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faceVsion(TM) and Tencent Announce HD Video Communications Service for QQ Users
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AT&T, Best Buy, BMW, AIG, and Many More Discuss Strategies for Consistent Customer Care Excellence at Every Touch Point
NEW YORK , February 08 /Businesswire/ - IQPC announces the 2nd Annual Customer Self-Service Summit being held at the Hilton Downtown Miami from February 22-24, 2010.
The Customer Self-Service Summit will explore in-depth how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while maintaining a tight budget.
“Now in its second year, our event will continue an intimate exchange of next-in-class practices on creating seamlessly unique customer experiences across all channels and modalities, and to ensure you have an edge in self-service delivery” Christopher Boucher Sr. Program Director Customer Management IQ
Attend to discuss best practices, strategies and solutions surrounding:
- Customer Satisfaction Measurement
- Customer Adoption and Commitment
- Operational Efficiency And Customer Care Strategy
- Technology Innovation
This summit will be your chance to gain insight from operations that have created successful customer self-service programs, including:
- James Damian, Senior Vice President, Enterprise Design, Best Buy
- John Cushman, Vice President, AT&T
- Bob Plante, Kiosk Programs Manager, BMW
- Roy Barnes, Former SVP, Strategic Planning and Customer Experience, Marriott Vacation Club
- Diane Jamai, Manager of Enterprise Change Management, Technology and Innovation, City of Tampa
- Tanya Callaway Crews, Director of Operations - Self Service, Global Operations and Systems, AIG
- Jenni McKenzie, Voice Interaction Designer, Travelocity
For a full list of the speakers and their sessions, you can download the brochure at www.customerselfservicesummit.com
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.