Today's Date: March 26, 2023
SHAREHOLDER ACTION ALERT: The Schall Law Firm Encourages Investors in Stanley Black & Decker, Inc. with Losses of $100,000 t   •   SOTERA DEADLINE ALERT: Bragar Eagel & Squire, P.C. Reminds Investors that a Class Action Lawsuit Has Been Filed Against Sote   •   ARGO DEADLINE ALERT: Bragar Eagel & Squire, P.C. Reminds Investors that a Class Action Lawsuit Has Been Filed Against Argo B   •   Build community with shared future, create better world   •   Philadelphia Works Names First Female Chief Operating Officer   •   Otr Elkalam: All the Way from Hollywood to Riyadh An American Contestant Travels to Participate in the Largest Religious Competi   •   SAMARITAN'S PURSE RUSHING HELP TO FAMILIES IMPACTED BY DEADLY TORNADOES IN MISSISSIPPI   •   HYZON MOTORS INVESTIGATION INITIATED by Former Louisiana Attorney General: Kahn Swick & Foti, LLC Investigates the Officers   •   SOTERA HEALTH 72 HOUR DEADLINE ALERT: Former Louisiana Attorney General and Kahn Swick & Foti, LLC Remind Investors With Los   •   Atlanta Housing, Residents Celebrate 102nd Birthday of Clara "Mama" Bridges   •   DISH ALERT: Bragar Eagel & Squire, P.C. Announces that a Class Action Lawsuit Has Been Filed Against DISH Network Corporatio   •   Korelya Capital Invests in Weo, Bringing Total Funds Raised to $15M, and Leads Launch of its Series A Financing Round   •   Statement from the Chief Public Health Officer of Canada on World TB Day   •   SBNY LOSS ALERT: ROSEN, TRUSTED NATIONAL TRIAL COUNSEL, Encourages Signature Bank Investors to Secure Counsel Before Important D   •   ImmunoGen Presents Final Overall Survival and Additional Efficacy Data from the SORAYA Trial at SGO Annual Meeting   •   National University Receives 2023 Military Friendly® Gold Designation   •   NATIONAL VISION DEADLINE ALERT: Bragar Eagel & Squire, P.C. Reminds Investors that a Class Action Lawsuit Has Been Filed Aga   •   Early Education Leadership Conference in Hershey Brings Together Hundreds of Child Advocates   •   Jennifer S. Wilkov Finalizes Lineup for the 2023 April Speak Up Women Conference   •   GINKGO BIOWORKS INVESTIGATION INITIATED by Former Louisiana Attorney General: Kahn Swick & Foti, LLC Investigates the Office
Bookmark and Share

National Pharmacy Benefit Manager to Strengthen How it Provides Language Assistance Services

National pharmacy benefit management company Medco will significantly
improve access to its services for limited English proficient members in
2009, the U.S. Department of Health and Human Services (HHS) announced

As the nation's largest mail-order pharmacy operation, Medco dispenses
more than one hundred million prescriptions a year through the mail.
Following an investigation of a complaint filed on behalf of a
Spanish-speaking member with HHS' Office for Civil Rights (OCR), Medco
developed a multi-faceted plan to improve services to non-English

"These actions will significantly improve members' ability to manage and
make informed decisions about their own health care -- a critical
objective under the federal law prohibiting discrimination based on
national origin," said Robinsue Frohboese, acting director of HHS'
Office for Civil Rights. "Industry action like this is needed to combat
health care disparities and promote health care reform to improve access
and delivery of quality health care for all. We hope and expect that
others in the industry will follow Medco's lead."

In 2009, Medco's efforts will focus first on the needs of
Spanish-speaking members. In addition to expanding its pool of
bilingual customer service representatives who speak Spanish, Medco will
revise its systems to enhance its ability to route Spanish-speaking
members who need help with prescription drug questions or problems
directly to bilingual staff, including pharmacists where possible and
appropriate. Medco will continue to use a telephonic interpreter
service available for more than 150 other languages to communicate with
other non-English speakers.

A critical improvement in Medco's internal computer systems will flag
language preference on an ongoing basis to aid effective communication
with limited English proficient persons during member-Medco contact.
Medco will work to implement this improved ability to identify and track
individuals' language preferences so that important written
communications and outbound telephone calls are placed to members in
their primary language. Medco will also review how best to notify
limited English proficient members that language assistance services are

Medco has committed to developing an evaluation process with respect to
interpreter competency. Staff at call centers and pharmacies expected
to communicate directly with members in languages other than English
will be assessed as to language proficiency, and those serving as
interpreters will be assessed for interpreting competency. Medco will
train all relevant staff on system changes intended to improve access to
limited English proficient members, and will monitor the results of
these efforts through periodic assessments. 

"Consistent with our commitment to making medicine smarter, we value
this opportunity to collaborate with HHS on initiatives that will help
empower patients with information to improve their understanding and use
of pharmacy benefits, and enable greater adherence to their physician's
prescribed therapy," said Glenn Taylor, Medco's group president of Key

Under Title VI of the Civil Rights Act of 1964 and its implementing
regulations, recipients of federal financial assistance are required to
take reasonable steps to provide meaningful access to their programs by
limited English proficient individuals who are eligible to receive their

A copy of Medco's written commitments and OCR's closure letter, along
with more information about OCR's enforcement of Title VI and other
federal civil rights laws, can be found at 

Back to top
| Back to home page

White House Live Stream
alsharpton Rev. Al Sharpton
9 to 11 am EST
jjackson Rev. Jesse Jackson
10 to noon CST


Sounds Make the News ®
Atlanta - WAOK-Urban
Berkley / San Francisco - KPFA-Progressive
Chicago - WVON-Urban
KJLH - Urban
Los Angeles - KJLH - Urban
WKDM-Mandarin Chinese
New York - WKDM-Mandarin Chinese
New York - WADO-Spanish
WBAI - Progressive
New York - WBAI - Progressive
Washington - WOL-Urban

Listen to United Natiosns News