Today's Date: May 12, 2021
Analytics Insight Names ‘The 10 Most Impactful Women in Technology’ in May 2021   •   Atlanta's Imhotep Academy Voted National Winner of the Colgate Bright Smiles Kids Awards   •   Brookdale to Present and Host Investor Meetings at the RBC Capital Markets Global Healthcare Conference   •   The Latin Recording Academy® Announces Leadership Changes in Preparation for Growth Opportunities   •   Plymouth Rock Assurance and Slippery Rock University Alumni Association Align to Launch New Insurance Discount Program   •   P&G and GLAAD Announce “The Visibility Project” and Release New Research to Advance LGBTQ Visibility in Advertis   •   $330K Subsidy Will Help Gateway CDC Build Affordable Housing in Yazoo City   •   Matchbox Toy Car Storage Display Case Shelves Organizer Bins for Toys from Tidy Treasures Teaches Kids to Clean Up After Themsel   •   Wienerschnitzel Continues Its Record-Breaking Sales in 2021   •   Amber Kegley & Erin Rudy Named CRN's 2021 Women of the Channel   •   Claritin® Launches The Outsideologist Project - A Multi-Year Initiative Encouraging Children To Spend Time Outdoors   •   Henry Schein Commits to Advance ESG Stewardship   •   Resource Innovations Welcomes Nexant to the Team, Creating a Powerful Organization to Drive Energy Innovation and Diversity   •   Nemours Name Change Reflects Bold Strategic Direction to Redefine Children's Health   •   Susan G. Komen® and American Bone Health™ Unite on Campaign to Empower Women Through Healthy Living   •   ICAN! Launches Five-Year Initiative To Address Unmet Contraceptive Need In Illinois   •   COVID-19 Vaccine Appointments Now Available for Adolescents Ages 12 to 15 at Select CVS Pharmacy Locations Nationwide   •   Discovery Senior Living and Lone Star Funds Partner on Recapitalizing Flagship Community Portfolio   •   Government of Canada launches applications for Supporting Black Canadian Communities Initiative External Reference Group   •   United States Cannabis Council Becomes Corporate Partner
Bookmark and Share

Global Ecommerce Consumer Survey Compares Shopping Habits, Fraud Worries, Customer Experience Expectations

International fraud protection leader ClearSale ( is pleased to release an extensive analysis of its five-country study on consumer attitudes commissioned from Sapio Research titled, 2021 Global Ecommerce Consumer Behavior Analysis. The analysis shows merchants how online shoppers in the U.S., U.K., Canada, Mexico and Australia decide which ecommerce stores to buy from and which to avoid.

MIAMI , January 13 /Businesswire/ - “With so much growth in online shopping worldwide this year, we want to help merchants understand customer attitudes so they can meet the expectations of their ideal customers, whether those are American Baby Boomers, Mexican millennials or Gen Z Australians,” said Rafael Lourenco, ClearSale Executive Vice President.

The study was conducted in early March 2020 and surveyed more than 1,000 frequent online shoppers in each country. The survey asked shoppers for their opinions about online security and data privacy, their concerns about online fraud and where they prefer to shop, among other topics.

Among the survey findings, 52% of all consumers order from overseas merchants as well as in-country retailers and 50% are most likely to shop on a phone or tablet. “These numbers show that merchants that don’t accept cross-border orders and provide a good mobile experience are missing out on half of their potential customers,” Lourenco said.

The survey also found that consumers worry about fraud but don’t have patience with merchants who reject their orders by mistake.

  • 78% of all consumers say they feel as safe or safer shopping online than in stores, even though 42% have been victims of online fraud.
  • 39% of all consumers say they’ll never shop again with a merchant that declines their order.

“Here we see the importance of letting customers know that your store has fraud protection, as well as the need to avoid false declines that drive customers away and reduce average customer lifetime value,” Lourenco said.

The survey also found differences in consumer behavior between countries. For example:

  • 72% of Mexican online shoppers and 60% of Australian online shoppers order from both overseas and in-country merchants, compared to only 37% of U.S. and U.K. shoppers.
  • 64% of Mexican shoppers read merchant reviews before making an online purchase, but only 34% of U.K. shoppers do.
  • Australian and U.S. shoppers are the most likely to abandon a purchase if asked to create a customer account.

“Any merchant who wants to understand their customers’ behavior can use this information to improve their customer experience and reach cross-border customers more effectively,” Lourenco said. The full analysis of the ecommerce customer survey is available at

About ClearSale

ClearSale offers the most complete ecommerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 3,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more, safely, even in dynamic or challenging international markets. More information at or follow on LinkedIn, Facebook or Twitter @ClearSaleUS.

STORY TAGS: Banking, Men, Professional Services, Online Retail, Internet, Consumer, Technology, Teens, Security, Retail, Other Consumer, Women, Seniors, Florida, Mexico, Australia/Oceania, United States, United Kingdom, Central America, North America, Europe, Survey,


White House Live Stream
alsharpton Rev. Al Sharpton
9 to 11 am EST
jjackson Rev. Jesse Jackson
10 to noon CST


Sounds Make the News ®
Atlanta - WAOK-Urban
Berkley / San Francisco - KPFA-Progressive
Chicago - WVON-Urban
KJLH - Urban
Los Angeles - KJLH - Urban
WKDM-Mandarin Chinese
New York - WKDM-Mandarin Chinese
New York - WADO-Spanish
WBAI - Progressive
New York - WBAI - Progressive
Washington - WOL-Urban

Listen to United Natiosns News