Comcast Rolls Out New Dialing Procedure for Voice Customers
PHILADELPHIA , October 18 /Businesswire/ - Starting July 16, 2022, consumers will be able to reach the National Suicide Prevention Lifeline by dialing the three-digit abbreviated code 988. In order for 988 to work for all callers in every state, certain area codes that still permit seven-digit local dialing must transition to 10-digit dialing (or 1+10-digit in CA and parts of IL). The table below lists the 82 area codes, across 36 states, that must transition to 10-digit local dialing. The transition may also require customer-initiated updates to safety or security equipment, so please read to the end of this communication.
As of October 24, 2021, all consumers with numbers in the area codes below must dial 10-digits (area code + telephone number) or 1+10-digits (1+ area code + telephone number in CA and parts of IL) for all local calls. On and after this date, local calls dialed with only seven-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the seven-digit telephone number.
State |
Area Codes |
State |
Area Codes |
||
Alabama |
251 |
Minnesota |
218, 952 |
||
Alaska |
907 |
Mississippi |
662 |
||
Arizona |
480, 520, 928 |
Missouri |
314, 417, 660, 816 |
||
Arkansas |
501 |
Montana |
406 |
||
California |
209, 530, 562, 626, 650, 707, 925, 949, 951 |
Nevada |
775 |
||
Colorado |
719, 970 |
New Hampshire |
603 |
||
Delaware |
302 |
New Jersey |
856, 908 |
||
Florida |
321 (Brevard County only), 352, 561, 941 |
New Mexico |
505, 575 |
||
Georgia |
478, 912 |
New York |
516, 607, 716, 845, 914 |
||
Guam |
671 |
North Carolina |
910 |
||
Hawaii |
808 |
Ohio |
440, 513 |
||
Illinois |
309, 618, 708 |
South Dakota |
605 |
||
Indiana |
219, 574 |
Tennessee |
731, 865 |
||
Iowa |
319, 515 |
Texas |
254, 361, 409, 806, 830, 915, 940 |
||
Kansas |
620, 785 |
Vermont |
802 |
||
Kentucky |
859 |
Virginia |
276, 804 |
||
Louisiana |
337, 504 |
Washington |
509 |
||
Michigan |
616, 810, 906, 989 |
Wisconsin |
262, 414, 608, 920 |
||
What other changes need to be made to my equipment or other services?
Important safety and security equipment, such as medical alert devices, and alarm and security systems that currently rely on 7-digit dialing must be programmed to use 10-digit (or 1+10-digit) dialing. Many systems operate on 10-digit (or 1+10-digit) dialing by default, but some older equipment may still use seven-digits. Any needed reprogramming of alarm and home security equipment must be done during the permissive dialing period that is currently in effect and concludes on October 24, 2021 to avoid interruption of services.
Some other examples of services that may need to be re-programmed are:
What will remain the same?
Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention Lifeline. Customers must continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until July 16, 2022. If you need more information, please visit the North American Numbering Plan Administrator (NANPA) website at https://www.nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html or email NANPA at 988@somos.com, or you may visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.
About Comcast:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information.
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