Today's Date: January 22, 2022
Global Leadership Community The She-Suite Announces 7th Powerful Summit Set for March 11, 2022   •   Everlight Solar: A Year of Giving and Growing   •   carafem Adds Rhode Island to Growing Number of U.S. States That Can Access Its Affordable, Convenient Abortion Pill by Mail Serv   •   AVYA Skincare Selected as A Brand to Watch in 2022   •   Over 10,000 new affordable homes for Canadians   •   Enterprise Connect 2022 Expands Conference Program, Adding Keynotes from Google Cloud, Microsoft and RingCentral   •   The Women at This Tech Company Are Breaking Barriers   •   Sports Illustrated Swimsuit Announces Pay With Change Initiative, Mandating New Standards For Advertising In 2022 Issue: Progres   •   MEDIA ALERT – With the 2022 tax filing season starting next week, taxpayers need to be aware of new complexities   •   ZT Corporate Appoints First Female Chief of Staff   •   AVOCADO GREEN launches "Natural As love" T-Shirt TO support lgbtq+ community   •   TOMORROW: First New Jersey School Choice Fair to Bring Families Buffet of Learning Options   •   Cook Center for Human Connection Partners with American Federation of Teachers’ Share My Lesson Platform to Offer Student   •   Atria Taps Alexa to Empower Senior Residents   •   Expedia Group Reveals Industry Outlook and Predictions for 2022   •   TOMORROW: School Choice Fair at Houston Zoo to Mark National School Choice Week 2022   •   The Estée Lauder Companies to Webcast Discussion of Fiscal 2022 Second Quarter Results on February 3, 2022   •   University of Phoenix Sponsors Social Roots Mental Health Summit   •   Governor Mike DeWine Proclaims Jan. 23-Jan. 29 "Ohio School Choice Week"; Recognizes Options as Vital in K-12 Education   •   Naturepedic Joins the Health Product Declaration® (HPD) Collaborative in Support of Promoting Product Transparency and Mater
Bookmark and Share

Less than Half of Financial Services Employees Say Their Organizations Deliver on Employee Experience and Satisfaction

Less than Half of Financial Services Employees Say Their Organizations Deliver on Employee Experience and Satisfaction

PR Newswire

ARLINGTON, Va,, Dec. 2, 2021 /PRNewswire/ -- A new national survey of U.S. financial services workers from Eagle Hill Consulting finds that less than half (48 percent) say that their organization places a great deal of importance on employee experience and satisfaction. The research also finds that most financial services workers (62 percent) say that the employee experience positively impacts their ability to serve customers.

Less than half of financial services employees say their organization delivers on employee experience & satisfaction.

These findings are contained in new research from Eagle Hill Consulting, Overlooking the Employee Experience Means Financial Organizations Underachieve in Their Customer Experience. Read the research here.

"A direct path to creating the best customer experience in financial services is improving the experience of employees at work," says John Boochever who leads the Financial Services practice for Eagle Hill Consulting. "But many employees of financial services firms say that isn't happening. Rapidly evolving trends in customer service expectations, largely driven by digital on-line trends and the pandemic, risk overwhelming front-line employees."

"It's more important than ever for financial institutions to focus on the employee experience. Financial services companies face serious competitive challenges at a time when employees are feeling burnt out and resigning from their jobs at historic levels. Failure to prioritize the employee experience will result in even higher rates of churn and ultimately harm customers' experience," Boochever said.  

Read recommendations here for improving both the employee and customer experience in the financial services industry.

The Eagle Hill Consulting Financial Services Employees Experience Survey 2021 was conducted by Ipsos and included more than 500 respondents from a random sample of financial services industry employees across the U.S.

Eagle Hill Consulting LLC is a woman-owned business that provides unconventional management consulting services in the areas of Strategy & Performance, Talent, and Change. The company's expertise in delivering innovative solutions to unique challenges spans across the private, public, and nonprofit sectors, from financial services to healthcare to media & entertainment. Eagle Hill has offices in the Washington, D.C. metropolitan area, Boston, MA and Seattle, WA. More information is available at www.eaglehillconsulting.com.

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/less-than-half-of-financial-services-employees-say-their-organizations-deliver-on-employee-experience-and-satisfaction-301436238.html

SOURCE Eagle Hill Consulting



Back to top
| Back to home page
Video

White House Live Stream
LIVE VIDEO EVERY SATURDAY
Breaking News
alsharpton Rev. Al Sharpton
9 to 11 am EST
jjackson Rev. Jesse Jackson
10 to noon CST


Video

LIVE BROADCASTS
Sounds Make the News ®
WAOK-Urban
Atlanta - WAOK-Urban
KPFA-Progressive
Berkley / San Francisco - KPFA-Progressive
WVON-Urban
Chicago - WVON-Urban
KJLH - Urban
Los Angeles - KJLH - Urban
WADO-Spanish
New York - WADO-Spanish
WBAI - Progressive
New York - WBAI - Progressive
WKDM-Mandarin Chinese
New York - WKDM-Mandarin Chinese
WOL-Urban
Washington - WOL-Urban

Listen to United Natiosns News