Today's Date: February 21, 2024
Perdoceo Education Corporation Reports Fourth Quarter and Full Year 2023 Results   •   Energy Recovery Announces CFO Transition   •   Annual Arts in Hong Kong Event to Kick-off in March Offering a Variety of Arts Experiences Along Iconic Victoria Harbour   •   Government of Canada and Mushkegowuk Council successfully complete feasibility assessment and take a major step toward officiall   •   Sallie Mae CFO to Speak at 2024 RBC Capital Markets Global Financial Institutions Conference   •   Lake Babine Nation and Canada sign agreement to support community vision for governance, capacity development, and infrastructur   •   Black Health Matters Winter Health Summit and Expo Returns to Atlanta   •   PG&E Identifies More than 20 Climate-Tech Solutions Aimed at Achieving a Clean Energy Future   •   A City Boy Discovers Nature's Playground: New Book Inspires Children to Connect with the Great Outdoors   •   Independent Women's Voice Testifies Before Alabama Legislature in Support of HB 111 & SB 92 to Establish Legal Definitions o   •   Semrush Holdings, Inc. to Participate in Upcoming Investor Conferences   •   Helping Canadian creative businesses and organizations achieve financial success on the world stage   •   Avangrid Fourth Quarter & Full Year 2023 Financial Results Available on Company’s Website   •   Green Plains to Participate in Bank of America 2024 Global Agriculture and Materials Conference   •   Ziegler Prices Financing For The United Methodist Retirement Homes   •   Orbia Announces Fourth Quarter and Full-Year 2023 Financial Results   •   Pinterest to Participate at the Morgan Stanley Technology, Media & Telecom Conference   •   National Geographic Documentary Films Acquires Sundance Film Festival Award-Winner SUGARCANE   •   Why is skin disease often misdiagnosed and untreated in Black patients?   •   Californians for Financial Education Campaign Applauds New Legislation Requiring Personal Finance Education for All Students
Bookmark and Share

Nextdoor’s Transparency Report Highlights Impact of AI-Led Innovation, Maintaining Very Low Levels of Harmful Content Repo

SAN FRANCISCO , February 13 /Businesswire/ - Today, Nextdoor (NYSE: KIND) released its 2023 Transparency Report, showcasing the positive impact of the ongoing investments in neighborhood vitality. Nextdoor is committed to delivering a welcoming platform for neighbors, businesses, and public agencies on the platform, cultivating stronger, more trusted communities across the 315,000+ neighborhoods on Nextdoor. This report attributes this year's continuously low levels of content violations to Nextdoor's innovative product, policy, and moderation strategies.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240213579312/en/

Nextdoor Transparency Report highlights (Graphic: Business Wire)

Nextdoor Transparency Report highlights (Graphic: Business Wire)

"The 2023 Transparency Report reflects our dedication to merging technology like generative AI and machine learning with human understanding, cultivating a space for authentic and meaningful connections among neighbors across the globe,” said Nextdoor CEO Sarah Friar. “We’re pleased to see another year of extremely low levels of content reported on the platform, which speaks to our innovative approach to community moderation and safety."

Over the past year, Nextdoor iterated on core features prioritizing constructive conversations in comments, introduced generative AI to drive engagement and civility, and expanded opportunities to appeal account actions to continue building trust and fairness on the platform.

The report highlights Nextdoor's blend of human insight and product innovations like generative AI to foster constructive conversations. Nextdoor's Kindness Reminder, initially designed to promote civility by encouraging neighbors to edit potentially harmful content, evolved with the integration of generative AI in 2023. This AI-enhanced feature now suggests constructive revisions for flagged comments, improving tone and contextual understanding. As the report reveals, the deployment of this technology was following review under Nextdoor’s rigorous Generative AI Ethics Principles and auditing by Nextdoor’s Neighborhood Vitality Advisory Board, a group of expert and leading social scientists. The results are impressive: 36% of neighbors who encountered either version of the Kindness Reminder chose to edit or withhold their potentially harmful content, contributing to a 15% reduction in Community Guidelines violations.

"Participating in the red teaming process for Nextdoor's AI integration gave me a firsthand view of how the company is dedicated to ethical AI use, particularly in enhancing the Kindness Reminder,” said Derrick Johnson, NAACP President and CEO, and Nextdoor Neighborhood Vitality Advisory Board member. “We must ensure the AI respects and understands the diversity of community interactions. Such thorough auditing is crucial for ensuring technology genuinely serves and respects our diverse communities."

The report also details the ongoing success of Nextdoor's innovative community moderation strategy, which relies on local volunteers using special tools and inclusivity workshops to enforce Community Guidelines.

"Nextdoor’s commitment to fostering inclusive and respectful communities is evidenced in their work to train community members to moderate discussions," said Dr. Jennifer Eberhardt, Stanford University professor and author, and Nextdoor Neighborhood Vitality Advisory Board member. "This training is designed to equip moderators with the skills and sensitivity needed to navigate complex social interactions. Not only did Nextdoor offer the training, they took the (often neglected) next step: allowing researchers to rigorously evaluate its effectiveness.”

Key findings from Nextdoor’s 2023 Transparency Report include:

  • Consistently low levels of harmful content: Reports of harmful content make up less than half a percent (0.29%) of all content on Nextdoor.
  • Product innovations to promote constructive conversations: A small group of neighbors, less than half a percent, produce almost 60% of removed content, mainly in comments, yet they also contribute positively with many unreported posts. Nextdoor launched “Kindness Tips” to serve as a supportive tool to remind neighbors who have had content previously removed about best practices for fostering constructive conversations.
  • A growing and successful, community-based approach to moderation: Nearly 200,000 volunteer community moderators on Nextdoor reviewed 90% of reported content and did so efficiently, with a median removal time of 5.3 hours. This rapid response is pivotal in maintaining the health and safety of Nextdoor’s online neighborhood.
  • The positive impacts of blending humanity and technology: The integration of generative AI into our Kindness Reminder has been transformative. In 2023, 36% of neighbors prompted by either the AI or traditional Kindness Reminder chose to revise or withhold their messages. 26% of neighbors who encountered our generative AI-revised text adopted the suggestion and published more constructive content. Overall, exposure to the Kindness Reminder and AI Kindness Reminder reduced the creation of content that violated the Community Guidelines by 15%. Only 0.16% of neighbors provided feedback on the AI Kindness Reminder, indicating high satisfaction.

To read the full transparency report, visit LINK.

About Nextdoor

Nextdoor (NYSE: KIND) is the neighborhood network. Neighbors, businesses of all sizes, and public agencies in more than 315,000 neighborhoods across 11 countries turn to Nextdoor to connect to the neighborhoods that matter to them so that they can thrive. As a purpose-driven company, Nextdoor leverages innovative technology to cultivate a kinder world where everyone has a neighborhood they can rely on — both online and in the real world. Download the app or join the neighborhood at nextdoor.com. For more information and assets, visit nextdoor.com/newsroom.


STORY TAGS: Photo/Multimedia, United States, North America, Social Media, Media, Artificial Intelligence, Family, Communications, Technology, Lifestyle, Consumer, California,

Video

White House Live Stream
LIVE VIDEO EVERY SATURDAY
alsharpton Rev. Al Sharpton
9 to 11 am EST
jjackson Rev. Jesse Jackson
10 to noon CST


Video

LIVE BROADCASTS
Sounds Make the News ®
WAOK-Urban
Atlanta - WAOK-Urban
KPFA-Progressive
Berkley / San Francisco - KPFA-Progressive
WVON-Urban
Chicago - WVON-Urban
KJLH - Urban
Los Angeles - KJLH - Urban
WKDM-Mandarin Chinese
New York - WKDM-Mandarin Chinese
WADO-Spanish
New York - WADO-Spanish
WBAI - Progressive
New York - WBAI - Progressive
WOL-Urban
Washington - WOL-Urban

Listen to United Natiosns News